FAQs

Frequently Asked Questions

Chip is an e-wallet system, which facilitates instant digital payments with your mobile phone.
By using Chip you can make online payments to merchants, family and friends without having to carry any cash or cards.

Chip can be used by anyone who owns a mobile device.

  • Add funds to your Chip wallet by linking an accepted credit card or through bank wire transfer
  • Pay participating merchants, family or friends instantly
  • Request money from customers, family and friends
  • Cash out the money in your Chip wallet back to your credit card or bank account

Visit our How To’s page where we show step-by-step illustrations of Chip’s functionalities.

There are two ways you can pay with Chip:

  • Entering the phone number of whom you would like to pay
  • Scanning the QR-code of whom you want to pay

Visit our How To’s page where we show step-by-step illustrations of Chip’s functionalities.

For an updated list please check out our Home Page.

Keep an eye out for announcements of new participating merchants on our social medias!

No, at the moment we only accept Visa & Mastercard. However, you can top up your wallet through a bank wire transfer. Our MCB account number is 32392608. Please make sure to include your phone number in the payment description.

  1. Debit/Credit card
    Links and saves to your CHIP wallet. Through this method you receive the amount instantly on your CHIP wallet
  2. Bank wire transfer
    Send the desired top-up amount to our MCB bank account: 32392608. Receive the amount in max. 3 business days on your wallet.
    Usually, the amount is added within a few hours to your wallet.
  3. Top-up Agents
    Visit a top-up agent and let them add money to your CHIP wallet. Top-up agents accept cash and maestro swipe.

Adding money to your Chip wallet via Credit Card: 4.5% + NAf 1.50

Adding money to your Chip wallet via Wire Transfer: NAf 1.00

Withdrawing money from your Chip wallet: NAf 2.50

A standard transfer from a Chip user to another Chip user is free.

One-time setup fee: NAf 25.00

Adding money to your Chip wallet via Credit Card: 4.5% + NAf 1.50

Adding money to your Chip wallet via Wire Transfer: NAf 1.00

Withdrawing money from your Chip wallet: NAf 5.00

A payment from a Chip user: 0.5% per transaction

Safety

Since CHIP is an e-wallet, your money will be on your digital wallet, making you less susceptible to robbery and theft.  

Instant online payments

CHIP makes it possible to accept instant online payments by using the CHIP user’s phone number. The client will not have to be at your store to complete the payment. By sending a request to the phone number,  they will immediately receive a notification to accept the payment and after they accept, the money will appear in your CHIP wallet right away.

Traceability

CHIP offers a more transparent transaction history.

Contactless payments

When the client is at your store, they are able to scan and pay with their mobile phone, without any touching involved.

No need for swipe/pin machines

If not having a swipe/pin machine is a burden and is making you lose customers, CHIP will eliminate this need by offering an alternative for your customers to pay you.

Cashless payments

By using CHIP you can accept instant digital payments and forget the struggle of not having enough change to pay back customers or dealing with unsanitary handling of cash  

Fast, easy and convenient checkout

Transactions with CHIP can be completed in less than 2 seconds and all you need is a mobile phone!